Our products are warrantied against any manufacturing defects for 6 months from date of purchase. This warranty, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair.
Examples of what is not considered defective:
Items such as eyelets popping out, pull tabs breaking and zippers malfunctioning can be repaired.
If a defect occurs within 3 months of the date of purchase, the product will be repaired or replaced by Work Authority free of charge. A store credit will be issued for you to exchange the defective product for another style.
If a defect occurs in the 4th to 6th month we will provide a pro-rata credit on the value of the defective item.
If you believe your product is defective, please contact us at firstname.lastname@example.org and include the following:
Additionally, please include proof of purchase within 6 months and explanation of problem.
Please note: We do not provide ship back label for defective products.
Once our team approves your defective return, please ship the item to our Defective Return Address:
Attn: Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7
All defective returns must be approved by our team and shipped back to us within 14 days of the claim being approved.
A: It is not uncommon to get blisters when your shoes/boot are new as the materials are more rigid and will need to be broken in. Unfortunately, this is not a defect. Please try the boots on inside before wearing them on the worksite. If you feel the fit is too tight or not correct for your foot we can offer you an exchange or return. We cannot accept returns for boots that are the wrong size that have been worn on the worksite.
A: Scratches and toe chips are not defects - they are wear and tear and do not affect the safety protection of the product. If your position causes the footwear to scratch and chip easily you may need to purchase a style that comes with a toe bumper. This will give you added protection.
A: No. You will not be refunded for the shipping, the shipping cost that is charged covers the cost of shipping the product to you. We don't refund the shipping cost as we provided the service you paid for.
A: The insole of the boot is considered a wear and tear item and will need to be replaced from time to time. This is not covered under our defective warranty.
A: We will need to receive and process your defective footwear before we can ship your exchange. If you need your new boots quickly please purchase the size/style you need and we will refund/credit your original order.