Warranty For Defective Product

Our products are warrantied against any manufacturing defects for 6 months from date of purchase. This warranty, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair.

Examples of what is not considered defective:

  • Worn stitching, worn soles or frayed webbing due to normal wear.
  • Scuffed/damaged toes from improper styles being worn on the jobsite.
  • Broken or damaged laces, lace retention devices and worn soles.
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples.
  • Improper fit. Fit is the responsibility of the owner and should be assured within return window.
  • Punctures or holes caused by the workplace.
  • Comfort issues

Items such as eyelets popping out, pull tabs breaking and zippers malfunctioning can be repaired.

If a defect occurs within 3 months of the date of purchase, the product will be repaired or replaced by Work Authority free of charge.  A store credit will be issued for you to exchange the defective product for another style.

If a default occurs during the following three months, the policy will apply according to the following pro rata:

  • 75% guarantee for the 4th month after the date of purchase.
  • 50% guarantee for the 5th month after the date of purchase.
  • 25% guarantee for the 6th month after the date of purchase.

No credit will be given for misuse or excessive wear, nor for items that have already been used outdoors for poor fitting or comfort.

If you believe your product is defective, please contact us at onlinecustomerservice@workauthority.ca and include the following:

Pictures of:

  • Internal tags showing style number and size
  • Product in its entirety
  • Bottom of soles showing tread
  • Defective area

Additionally, please include proof of purchase within 6 months and explanation of problem.

Please note: We do not provide ship back label for defective products.

Once our team approves your defective return, please ship the item to our Defective Return Address:

Attn: Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7

All defective returns must be approved by our team and shipped back to us within 14 days of the claim being approved.


Q: My new shoes have given me blisters.  Can I return them as defective?

A: It is not uncommon to get blisters when your shoes/boot are new as the materials are more rigid and will need to be broken in.  Unfortunately, this is not a defect.  Please try the boots on inside before wearing them on the worksite.  If you feel the fit is too tight or not correct for your foot we can offer you an exchange or return. We cannot accept returns for boots that are the wrong size that have been worn on the worksite. 

Q: While on the worksite today I chipped the leather toe on my boot.  Can I return these boots as defective?

A: Scratches and toe chips are not defects - they are wear and tear and do not affect the safety protection of the product.    If your position causes the footwear to scratch and chip easily you may need to purchase a style that comes with a toe bumper.  This will give you added protection.

Q: I paid for shipping on my initial order, will that be credited back to me under warranty?

A: No. You will not be refunded for the shipping, the shipping cost that is charged covers the cost of shipping the product to you. We don't refund the shipping cost as we provided the service you paid for.

Q: The Insole in my boot/shoe is starting to fail.  Is this covered under warranty?

A: The insole of the boot is considered a wear and tear item and will need to be replaced from time to time.  This is not covered under our defective warranty.

Q: I need my boots quickly. Can you ship my exchange before you receive my defective boots?

A: We will need to receive and process your defective footwear before we can ship your exchange. If you need your new boots quickly please purchase the size/style you need and we will refund/credit your original order.

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