Warranty For Defective Product

Our products are warrantied against any manufacturing defects for 6 months from date of purchase. This warranty, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair.

Examples of what is not considered defective:

  • Worn stitching, worn soles or frayed webbing due to normal wear
  • Broken or damaged laces, lace retention devices and worn soles
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
  • Improper fit. Fit is the responsibility of the owner and should be assured within return window
  • Punctures or holes caused by the workplace
  • Comfort issues

Items such as eyelets popping out, pull tabs breaking and zippers malfunctioning can be repaired.

If a defect occurs within 3 months of the date of purchase, the product will be repaired or replaced by Work Authority free of charge.  A store credit will be issued for you to exchange the defective product for another style.

If a defect occurs in the 4th to 6th month we will provide a pro-rata credit on the value of the defective item.  

If you believe your product is defective, please contact us at onlinecustomerservice@workauthority.ca and include the following:

Pictures of:

  • Internal tags showing style number and size
  • Product in its entirety
  • Bottom of soles showing tread
  • Defective area

Additionally, please include proof of purchase within 6 months and explanation of problem.

Please note: We do not provide ship back label for defective products.

Our Defective Return Address is:

Attn: Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7

FAQS:

Q: My new shoes have given me blisters.  Can I return them as defective?

A: It is not uncommon to get blisters when your shoes/boot are new as the materials are more rigid and will need to be broken in.  Unfortunately, this is not a defect.  Please try the boots on inside before wearing them on the worksite.  If you feel the fit is too tight or not correct for your foot we can offer you an exchange or return. We cannot accept returns for boots that are the wrong size that have been worn on the worksite. 

Q: While on the worksite today I chipped the leather toe on my boot.  Can I return these boots as defective?

A: Scratches and toe chips are not defects - they are wear and tear and do not affect the safety protection of the product.    If your position causes the footwear to scratch and chip easily you may need to purchase a style that comes with a toe bumper.  This will give you added protection.

Q: I paid for shipping on my initial order, will that be credited back to me under warranty?

A: No. You will not be refunded for the shipping, the shipping cost that is charged covers the cost of shipping the product to you. We don't refund the shipping cost as we provided the service you paid for.

Q: The Insole in my boot/shoe is starting to fail.  Is this covered under warranty?

A: The insole of the boot is considered a wear and tear item and will need to be replaced from time to time.  This is not covered under our defective warranty.

Q: I need my boots quickly. Can you ship my exchange before you receive my defective boots?

A: We will need to receive and process your defective footwear before we can ship your exchange. If you need your new boots quickly please purchase the size/style you need and we will refund/credit your original order.

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How do I make sure to get the right size?

To measure your feet:

  1. Get a blank piece of paper, a pencil and a tape measure.
  2. Stand with one foot on the piece of paper, and have most of your weight on your foot to simulate walking.
  3. Holding the pencil perfectly vertical and perpendicular to the paper, mark a line at the back of your heel and at the tip of your longest toe. Also mark a line along each side of the widest part of your foot.
  4. Measure length and width to the nearest 16th inch and subtract .20 to .25 inches, or .50 centimetres, to account for the width of the pencil.
  5. Find your corresponding size in the charts below.

A couple of tips to get the perfect fit:

  • Measure your feet later in the day as feet normally swell and can become up to half a size bigger in the evening.
  • Measure both feet and use the measurements of the biggest foot. Many people have feet that are different sizes.
  • Wear the same type of socks you will generally be wearing on the job when you measure your feet.

Here are some general guidelines to assess fit once you’ve received your new boots:

  • Try on new boots towards the end of the day.
  • Walk around in a clean environment for a couple of hours to make sure the boots are comfortable.
  • Try boots on both feet, as many people have feet that are different sizes.
  • Boots should fit snugly around the heel and ankle when laced.
  • The inner side of the boot should be straight from the heel to the end of the big toe.
  • The boot should grip the heel firmly.

Measuring apparel for proper fit

Size X-Small Small Medium Large X-Large 2X-Large 3X-Large
Neck - Inches 13-13.5 14-14.5 15-15.5 16-16.5 17-17.5 18-18.5 19-19.5
Neck - Centimetres 33-35 36-37 38-39 41-42 43-44 45-47 48-50
Chest - Inches 30-32 34-36 38-40 42-44 46-48 50-52 54-56
Chest - Centimetres 76-81 86-91 97-102 107-112 117-122 127-132 137-147
Waist - Inches 27-28 29-31 32-34 36-38 40-42 44-46 48-50
Waist - Centimetres 68-71 73-78 81-83 91-96 101-106 111-116 121-127

Hint: For the most accurate results, measure yourself in your undergarments.

  • Neck: Measure around the base of your neck, inserting your forefinger between the tape and your neck to allow ease in fit.
  • Chest: Measure around the fullest part of your chest, keeping tape firmly under your armpits and around your shoulder blades.
  • Waist: Measure around your waist, slightly below your natural waist, where you normally wear your pants. Insert your forefinger between the tape and your body to allow ease in fit.
  • Sleeve length: Bend your arm slightly. Measure from centre back neck, across your shoulder, down to your elbow, down to your wrist.
  • Hip: Measure around the fullest part of your hips, inserting your forefinger between the tape and your hip to allow ease in fit.
  • Inseam: Measure a similar pant that fits you well. Measure along the inseam, from the crotch seam to the bottom of the hem.

Between sizes?

If your measurements are in between those listed in the size chart, pick the next larger size.