Warranty For Defective Product
If a defect occurs within 3 months of the date of purchase, the product will be repaired or replaced by Work Authority free of charge. A store credit will be issued if you choose to exchange the defective product for another style.
If a defect occurs in the 4th to 6th month we will provide a pro-rata credit on the value of the defective item.
If you believe your product is defective, please contact us at firstname.lastname@example.org and include the following:
- Internal tags showing style number and size
- Product in its entirety
- Bottom of soles showing tread
- Defective area
Additionally, please include proof of purchase within 6 months and explanation of problem.
Please note: We do not provide ship back label for defective products.
Our Defective Return Address is:
Attn: Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7