Warranty For Defective Product
Our products are warrantied against any manufacturing defects for 6 months from date of purchase. This warranty, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair.
Examples of what is not considered defective:
- Worn stitching, worn soles or frayed webbing due to normal wear
- Broken or damaged laces, lace retention devices and worn soles
- Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
- Improper fit. Fit is the responsibility of the owner and should be assured within return window
- Punctures or holes caused by the workplace
- Comfort issues
Items such as eyelets popping out, pull tabs breaking and zippers malfunctioning can be repaired.
If a defect occurs within 3 months of the date of purchase, the product will be repaired or replaced by Work Authority free of charge. A store credit will be issued if you choose to exchange the defective product for another style.
If a defect occurs in the 4th to 6th month we will provide a pro-rata credit on the value of the defective item.
If you believe your product is defective, please contact us at email@example.com and include the following:
- Internal tags showing style number and size
- Product in its entirety
- Bottom of soles showing tread
- Defective area
Additionally, please include proof of purchase within 6 months and explanation of problem.
Please note: We do not provide ship back label for defective products.
Our Defective Return Address is:
Attn: Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7
Q: My new shoes have given me blisters. Can I return them as defective?
A: It is not uncommon to get blisters when your shoes/boot are new as the materials are more rigid and will need to be broken in. Unfortunately, this is not a defect. Please try the boots on inside before wearing them on the worksite. If you feel the fit is too tight or not correct for your foot we can offer you an exchange or return. We cannot accept returns for boots that are the wrong size that have been worn on the worksite.
Q: While on the worksite today I chipped the leather toe on my boot. Can I return these boots as defective?
A: Scratches and toe chips are not defects - they are wear and tear and do not affect the safety protection of the product. If your position causes the footwear to scratch and chip easily you may need to purchase a style that comes with a toe bumper. This will give you added protection.
Q: The Insole in my boot/shoe is starting to fail. Is this covered under warranty?
A: The insole of the boot is considered a wear and tear item and will need to be replaced from time to time. This is not covered under our defective warranty.