Return Policy

Items ordered online over $100* qualify for FREE return shipping. 

REQUEST A FREE RETURN LABEL HERE

WORK AUTHORITY RETURN POLICY

Unworn products purchased at workauthority.ca can be returned online or in-store for a full refund within 60 days from the date of purchase. Returns will not be accepted after 60 days.

Because every brand develops its footwear differently we do ask that anyone trying out their new shoes does so inside - in a clean environment to determine if the width, size, and toe box are comfortable. We cannot accept returns for footwear that are the wrong size that have been worn on the worksite.

*In order for a product to qualify for a return it must be:

  • Unworn, and in new condition
  • You must have the original packaging in new condition and the receipt.

Final sale & defective products are excluded from this policy.

ONLINE RETURN PROCESS

Online orders can be returned via our return portal or can be returned to any of our retail locations (we do not offer online returns for items purchased in-store). We offer one free return/exchange label per order. Final sale and defective items are excluded from our return/exchange process.

To ensure a smooth return/exchange please follow these steps:

  • Request a return label here. For items over $100 you can request a free return label, for items less than $100 you can request a return label for a flat fee of $9.99. We are unable to refund individual shipping costs for items sent back outside of our process.
  •  If your item/order is unworn, please wrap the box with paper or plastic and affix the label to the package and include the return form with your package. If the item is returned damaged or if the label is affixed directly to the box you will be charged a $10 restocking fee.
  • Drop the package off at your closest Purolator depot.
  • Once your return is received and inspected our team will process your return within 5-10 business days of the package arriving at our warehouse.
  • Our team will issue you a refund or send out a new tracking number if your order is being exchanged. Once the credit has been issued it can take 2-3 days for your financial institution to return the funds to your account.

Lost your return form? You can print a copy here.

Returns are processed Tuesday - Friday. Please give our team 10 days from the day received to process and credit your order. Remember to keep your shipment tracking number from your carrier in the unlikely event that your package is lost in transit. We are unable to refund individual shipping costs for items sent back outside of our process. Workauthority.ca is not responsible for any returned packages until received at our facility.

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How do I make sure to get the right size?

To measure your feet:

  1. Get a blank piece of paper, a pencil and a tape measure.
  2. Stand with one foot on the piece of paper, and have most of your weight on your foot to simulate walking.
  3. Holding the pencil perfectly vertical and perpendicular to the paper, mark a line at the back of your heel and at the tip of your longest toe. Also mark a line along each side of the widest part of your foot.
  4. Measure length and width to the nearest 16th inch and subtract .20 to .25 inches, or .50 centimetres, to account for the width of the pencil.
  5. Find your corresponding size in the charts below.

A couple of tips to get the perfect fit:

  • Measure your feet later in the day as feet normally swell and can become up to half a size bigger in the evening.
  • Measure both feet and use the measurements of the biggest foot. Many people have feet that are different sizes.
  • Wear the same type of socks you will generally be wearing on the job when you measure your feet.

Here are some general guidelines to assess fit once you’ve received your new boots:

  • Try on new boots towards the end of the day.
  • Walk around in a clean environment for a couple of hours to make sure the boots are comfortable.
  • Try boots on both feet, as many people have feet that are different sizes.
  • Boots should fit snugly around the heel and ankle when laced.
  • The inner side of the boot should be straight from the heel to the end of the big toe.
  • The boot should grip the heel firmly.

Measuring apparel for proper fit

Size X-Small Small Medium Large X-Large 2X-Large 3X-Large
Neck - Inches 13-13.5 14-14.5 15-15.5 16-16.5 17-17.5 18-18.5 19-19.5
Neck - Centimetres 33-35 36-37 38-39 41-42 43-44 45-47 48-50
Chest - Inches 30-32 34-36 38-40 42-44 46-48 50-52 54-56
Chest - Centimetres 76-81 86-91 97-102 107-112 117-122 127-132 137-147
Waist - Inches 27-28 29-31 32-34 36-38 40-42 44-46 48-50
Waist - Centimetres 68-71 73-78 81-83 91-96 101-106 111-116 121-127

Hint: For the most accurate results, measure yourself in your undergarments.

  • Neck: Measure around the base of your neck, inserting your forefinger between the tape and your neck to allow ease in fit.
  • Chest: Measure around the fullest part of your chest, keeping tape firmly under your armpits and around your shoulder blades.
  • Waist: Measure around your waist, slightly below your natural waist, where you normally wear your pants. Insert your forefinger between the tape and your body to allow ease in fit.
  • Sleeve length: Bend your arm slightly. Measure from centre back neck, across your shoulder, down to your elbow, down to your wrist.
  • Hip: Measure around the fullest part of your hips, inserting your forefinger between the tape and your hip to allow ease in fit.
  • Inseam: Measure a similar pant that fits you well. Measure along the inseam, from the crotch seam to the bottom of the hem.

Between sizes?

If your measurements are in between those listed in the size chart, pick the next larger size.