A: Unfortunately we cannot take returns on any product that has been worn. The product has to be in brand new condition with its original packaging and receipt. Final Sale products are excluded from all return policies.  

A: We will price match products if the price drops within 14 days of purchase.

A: Final Sale products are excluded from all return policies and are unable to be returned or exchanged. These highly discounted items are ideal for customers who have purchased them in the past and are comfortable with their sizing. Exchanges and returns are not available to any product in this collection. There are no exceptions to this policy.

A: It is not uncommon to get blisters when your shoes/boot are new as the materials are more rigid and will need to be broken in. Unfortunately, this is not a defect. Please try the footwear on inside before wearing them on the worksite. If you feel the fit is too tight or not correct for your foot we can offer you an exchange or return. We cannot accept returns for footwear that are the wrong size that have been worn on the worksite. 

A: Yes our stores will accept the return if your product is unworn and with their original packaging. In order for our retail locations to process your return you will have to bring the paper receipt that was included with your package. If you are looking to exchange your shoes please call the retail location to ensure they have the size and style you are looking for. Final Sale Products are excluded from this policy.

A: Our stores need the receipt to look up your original transaction and to apply the return to. If we cannot find your original transaction we cannot process a return. For orders placed online, please contact us as we can provide this information to the store directly. 

A: No. You will not be refunded for the shipping. The shipping cost that is charged covers the cost of shipping the product to you. We don't refund the shipping cost as we provided the service you paid for.

A: If the item you are looking to return/exchange is over $125 our team will email you a free shipping label from our carrier system. We are unable to refund 3rd party shipping costs.

A: We offer one free exchange per purchase. If after the first exchange the product is still not suitable, please mail it back to us or return it to your local retail location.

A: In some cases, final sale items may have a damaged box or a small blemish. These items have been priced adjusted based on their condition. Final Sale products are excluded from all return policies.  

 We will need to receive and process your original order before we can ship your exchange. If you need your new boots quickly please purchase the size/style you need and we will refund your original order.