Unworn products purchased at workauthority.ca can be returned online or in-store for a full refund within 60 days from the date of purchase. Returns will not be accepted after 60 days.
Because every brand develops its footwear differently we do ask that anyone trying out their new shoes does so inside - in a clean environment to determine if the width, size, and toe box are comfortable.
We cannot accept returns for footwear that are the wrong size that have been worn on the worksite.
*In order for a product to qualify for a return it must be:
Worn or damaged items returned to us will be sent back to the customer. We are not responsible for packages that are not picked up from the post office or delivery depot.
Final sale & defective products are excluded from this policy. They cannot be transferred between retail locations and must be purchased in person at the specific store where they are available.
$20 Off $100 Coupon Policy:
Our $20 off orders over $100 coupon is applied across all eligible regular-priced items in your order at the time of purchase. The discount is automatically proportioned to each eligible item in the order. If you choose to return part of your order, the discount applied to the returned item cannot be transferred to other items or re-applied to the remaining balance. The refund will reflect the price paid for the returned item after the discount was applied.Please note that this coupon cannot be applied to sale or clearance items.
Online orders can be returned via our return portal or can be returned to any of our retail locations (we do not offer online returns for items purchased in-store). We offer one free return/exchange label per order on items over $125. Final sale and defective items are excluded from our return/exchange process.
To ensure a smooth return/exchange please follow these steps:
Lost your return form? You can print a copy here.
Returns are processed Tuesday - Friday. Please give our team 10 days from the day received to process and credit your order. Remember to keep your shipment tracking number from your carrier in the unlikely event that your package is lost in transit. We are unable to refund individual shipping costs for items sent back outside of our process.
Workauthority.ca is not responsible for any returned packages until received at our facility.
Items purchased at our retail locations cannot be returned to our online distribution center. They must be returned to a Work Authority retail store.