Unworn products purchased at workauthority.ca can be returned online or in-store for a full refund within 60 days from the date of purchase. Returns will not be accepted after 60 days.
Because every brand develops its footwear differently we do ask that anyone trying out their new shoes does so inside - in a clean environment to determine if the width, size, and toe box are comfortable. We cannot accept returns for footwear that are the wrong size that have been worn on the worksite.
*In order for a product to qualify for a return it must be:
Final sale & defective products are excluded from this policy.
Online orders can be returned via our return portal or can be returned to any of our retail locations (we do not offer online returns for items purchased in-store). We offer one free return/exchange label per order on items over $125. Final sale and defective items are excluded from our return/exchange process.
To ensure a smooth return/exchange please follow these steps:
Returns are processed Tuesday - Friday. Please give our team 10 days from the day received to process and credit your order. Remember to keep your shipment tracking number from your carrier in the unlikely event that your package is lost in transit. We are unable to refund individual shipping costs for items sent back outside of our process. Workauthority.ca is not responsible for any returned packages until received at our facility.