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Return Policy

Unworn product purchased at workauthority.ca can be returned for full credit within 60 days from the date of purchase. Returns will not be accepted after the 60 day period.  To determine if the boots fit properly, please test them inside in a clean environment.  We cannot accept returns for boots that are the wrong size that have been worn on the work site.  

In order for a product to qualify for a return it must be unworn, and in new condition with the original package and receipt. Final Sale products are excluded from all return policies.  

Return Process:

Please either use the Return product form below to send your product back for credit or return to your local Work Authority store.

The product must be returned in original packaging and the packaging must be intact and able to be returned to stock in order to receive credit.

One exchange is allowed per purchase.  If after the first exchange the product is still not suitable, customer's will be responsible for returning the item to their local retail location.

Workauthority.ca is not responsible for the cost of the return of the product. 

If you have received a damaged or defective product, call 1-519-620-4017 (Direct line to Returns Department), or call our customer service department at 1-800-563-8481 x 4095 immediately so we may assist you with the return of your item. 

For items purchased with a credit card, please note that your card will be credited for the item returned upon receipt and verification of your return. Please allow 15 days for returns processing to be completed.

Only online purchases will be accepted.

For retail store purchase returns please return to the retailer where the product was originally purchased.

Click here to print our online return form

  • Please enclose the returns form with your shipment
  • Please include your transaction number
  • Please indicate your reason for the return
  • Please ship the return item via a carrier of your choice to:

Work Authority Retail Store
Attn: Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7

Remember to keep your shipment tracking number from your carrier in the unlikely event that your package is lost in transit.

Workauthority.ca is not responsible for any returned packages until received at our facility.

FAQS:

Q: I have worn my shoes but they are hurting my feet.  Can I return them for a larger size?

A: Unfortunately we cannot take returns on any product that has been worn.  The product has to be in brand new, resaleable condition with its original packaging and receipt.  Final Sale products are excluded from all return policies.  

Q: Can I return shoes I bought online to one of your retail locations?

A: Yes, as long as you have the original receipt, the shoes are in unworn condition with their original packaging, it hasn't been 60 days and they aren't final sale.  If you are looking to exchange your shoes we recommend calling the retail location you are planning to visit to ensure they have the style and size you are looking to exchange for.  

Q: I don't have the receipt. Can I still return the product to the store?

A:  Our stores need the receipt to look up your original transaction and to apply the return to.  If we cannot find your original transaction we cannot process a return.  For orders placed online, please contact us as we can provide this information to the store directly.  

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