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*Some Exceptions Apply*

Return Policy

Unworn products purchased at workauthority.ca can be returned for full credit within 60 days from the date of purchase. Returns will not be accepted after the 60 day period.  To determine if the boots fit properly, please test them inside in a clean environment.  We cannot accept returns for boots that are the wrong size that have been worn on the work site.  

In order for a product to qualify for a return it must be unworn, and in new condition with the original package and receipt. 

Orders over $100* qualify for free return shipping.  Please contact us through our customer service onlinecustomerservice@workauthority.ca to receive return shipping via email.

*Final Sale products are excluded from all return policies.  

Return Process:

Please either use the Return product form below to send your product back for credit or return to your local Work Authority store.

The product must be returned in original packaging and the packaging must be intact and able to be returned to stock in order to receive credit.

Please do NOT affix your return label directly to the product packaging.  Wrap the box in paper or plastic before attaching the label to ship back.

One exchange is allowed per purchase.  If after the first exchange the product is still not suitable, customer's will be responsible for returning the item to their local retail location. 

For items purchased with a credit card, please note that your card will be credited for the item returned upon receipt and verification of your return.  We are only able to return the purchase to the original credit card and are unable to refund a purchase to a secondary card number.

Please allow 15 days for return processing to be completed.  Once the credit has been issued it can take 2-3 days for your financial institution to return the funds to your account.  

Only online purchases will be accepted.

Initial shipping costs cannot refunded when a product is returned.  

For retail store purchase returns please return to the retailer where the product was originally purchased.

Click here to print our online return form

  • Please enclose the returns form with your shipment
  • Please include your transaction number
  • Please indicate your reason for the return
  • Please ship the return item via a carrier of your choice to:

Work Authority Retail Store
Attn: Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7

Remember to keep your shipment tracking number from your carrier in the unlikely event that your package is lost in transit.

Workauthority.ca is not responsible for any returned packages until received at our facility.

Returns are processed Tuesday - Friday.  Please give our team 10 days from the day received to process and credit your order. 

If you have received a damaged or defective product, call 1-519-620-4017 (Direct line to Returns Department), or call our customer service department at 1-800-563-8481 x 4037 immediately so we may assist you with the return of your item. 

FAQS:

Q: I have worn my shoes but they are hurting my feet.  Can I return them for a larger size?

A: Unfortunately we cannot take returns on any product that has been worn.  The product has to be in brand new, resaleable condition with its original packaging and receipt.  Final Sale products are excluded from all return policies.  

Q: Can I return shoes I bought online to one of your retail locations?

A: Yes our stores will accept the return if your product is unworn and with their original packaging. In order for our retail locations to process your return you will have to bring the paper receipt that was included with your package.  If you are looking to exchange your shoes please call the retail location to ensure they have the size and style you are looking for.  Final Sale Products are excluded from this policy.

Q: I don't have the receipt. Can I still return the product to the store?

A:  Our stores need the receipt to look up your original transaction and to apply the return to.  If we cannot find your original transaction we cannot process a return.  For orders placed online, please contact us as we can provide this information to the store directly.  

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