Return Policy

Unworn products purchased at workauthority.ca can be returned for a full refund within 60 days from the date of purchase. Returns will not be accepted after the 60 day period.  To determine if the boots fit properly, please test them inside in a clean environment.  We cannot accept returns for footwear that are the wrong size that have been worn on the worksite.  

In order for a product to qualify for a return it must be unworn, and in new condition with the original package and receipt.  Defective products are excluded from this policy.

Items over $100* qualify for free return shipping.  Please contact us through our return portal to receive return shipping label via email. For multiple returns we will issue one return label. 

VISIT OUR RETURNS PORTAL

*Final Sale products are excluded from all return policies.  

Return Process:

1.  If your item is over $100 please contact us through our return portal to receive return shipping label via email.  We are unable to refund individual shipping costs for items sent back outside of our process.

2.  We are only able to accept unworn products in brand new condition.  If your order is unworn, please wrap the box with paper or plastic and affix the label to the package.  Please do NOT affix your return label directly to the product packaging. 

3.  Drop the package off at your closest Purolator depot.

4.  Once your return is received and inspected our team will process your return within 5-10 business days of the package arriving at our warehouse.

5.  Our team will issue you a refund or send out a new tracking number if your order is being exchanged.

**PLEASE NOTE: Once the credit has been issued it can take 2-3 days for your financial institution to return the funds to your account. **

Only online purchases will be accepted.

Initial shipping costs cannot refunded when a product is returned.  

Please either use the Return product form below to send your product back for credit or return to your local Work Authority store.

The product must be returned in original packaging and the packaging must be intact and able to be returned to stock in order to receive credit.  Please do NOT affix your return label directly to the product packaging. 

One exchange is allowed per purchase. If after the first exchange the product is still not suitable, customer's will be responsible for paying for return shipping or returning the item to their local retail location.

For items purchased with a credit card, please note that your card will be credited for the item returned upon receipt and verification of your return.  We are only able to return the purchase to the original credit card and are unable to refund a purchase to a secondary card number.

For retail store purchase returns or exchanges please return to the retailer where the product was originally purchased with the receipt to receive a refund.

Click here to print our online return form

  • Please enclose the returns form with your shipment
  • Please include your transaction number
  • Please indicate your reason for the return
  • If you item is under $100 please ship the return item via a carrier of your choice to:

Work Authority Retail Store
Attn: Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7

Remember to keep your shipment tracking number from your carrier in the unlikely event that your package is lost in transit.  We are unable to refund individual shipping costs for items sent back outside of our process.

Workauthority.ca is not responsible for any returned packages until received at our facility.

Returns are processed Tuesday - Friday.  Please give our team 10 days from the day received to process and credit your order. 

If you have received a damaged or defective product, call 1-519-620-4017 (Direct line to Returns Department), or call our customer service department at 1-800-563-8481 x 4037 immediately so we may assist you with the return of your item. 

FAQS:

Q: I have worn my shoes but they are hurting my feet.  Can I return them for a larger size?

A: Unfortunately we cannot take returns on any product that has been worn.  The product has to be in brand new, resaleable condition with its original packaging and receipt.  Final Sale products are excluded from all return policies.  

Q:  I have purchased a Final Sale product.  Which return or exchange options are available to me?

A: Final Sale products are excluded from all return policies and are unable to be returned or exchanged.  These highly discounted items are ideal for customers who have purchased them in the past and are comfortable with their sizing.  Exchanges and returns are not available to any product in this collection. 

Q: My new shoes have given me blisters.  Can I return them as defective?

A: It is not uncommon to get blisters when your shoes/boot are new as the materials are more rigid and will need to be broken in.  Unfortunately, this is not a defect.  Please try the footwear on inside before wearing them on the worksite.  If you feel the fit is too tight or not correct for your foot we can offer you an exchange or return. We cannot accept returns for footwear that are the wrong size that have been worn on the worksite. 

Q: Can I return shoes I bought online to one of your retail locations?

A: Yes our stores will accept the return if your product is unworn and with their original packaging. In order for our retail locations to process your return you will have to bring the paper receipt that was included with your package.  If you are looking to exchange your shoes please call the retail location to ensure they have the size and style you are looking for.  Final Sale Products are excluded from this policy.

Q: I don't have the receipt. Can I still return the product to the store?

A:  Our stores need the receipt to look up your original transaction and to apply the return to.  If we cannot find your original transaction we cannot process a return.  For orders placed online, please contact us as we can provide this information to the store directly. 

Q: I paid to return my order.  Will this be refunded?

A:  If the item you are looking to return/exchange is over $100 our team will email you a free shipping label from our carrier system.  We are unable to refund 3rd party shipping costs.

Q: I received my exchange and the shoes/boots/jacket still don't fit.  Can you send me another free return label?

A:  We offer one free exchange per purchase. If after the first exchange the product is still not suitable, please mail it back to us or return it to your local retail location.

Q: I bought a pair of boots a month ago but they have dropped in price, can I receive a refund for the difference?

A:  We will price match products if the price drops within 14 days of purchase.

Q: I bought Final Sale footwear and they have a scratch on them.  Can I return them?

A:  In some cases, final sale items may have a damaged box or a small blemish.  These items have been priced adjusted based on their condition. Final Sale products are excluded from all return policies.  

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How do I make sure to get the right size?

To measure your feet:

  1. Get a blank piece of paper, a pencil and a tape measure.
  2. Stand with one foot on the piece of paper, and have most of your weight on your foot to simulate walking.
  3. Holding the pencil perfectly vertical and perpendicular to the paper, mark a line at the back of your heel and at the tip of your longest toe. Also mark a line along each side of the widest part of your foot.
  4. Measure length and width to the nearest 16th inch and subtract .20 to .25 inches, or .50 centimetres, to account for the width of the pencil.
  5. Find your corresponding size in the charts below.

A couple of tips to get the perfect fit:

  • Measure your feet later in the day as feet normally swell and can become up to half a size bigger in the evening.
  • Measure both feet and use the measurements of the biggest foot. Many people have feet that are different sizes.
  • Wear the same type of socks you will generally be wearing on the job when you measure your feet.

Here are some general guidelines to assess fit once you’ve received your new boots:

  • Try on new boots towards the end of the day.
  • Walk around in a clean environment for a couple of hours to make sure the boots are comfortable.
  • Try boots on both feet, as many people have feet that are different sizes.
  • Boots should fit snugly around the heel and ankle when laced.
  • The inner side of the boot should be straight from the heel to the end of the big toe.
  • The boot should grip the heel firmly.

Measuring apparel for proper fit

Size X-Small Small Medium Large X-Large 2X-Large 3X-Large
Neck - Inches 13-13.5 14-14.5 15-15.5 16-16.5 17-17.5 18-18.5 19-19.5
Neck - Centimetres 33-35 36-37 38-39 41-42 43-44 45-47 48-50
Chest - Inches 30-32 34-36 38-40 42-44 46-48 50-52 54-56
Chest - Centimetres 76-81 86-91 97-102 107-112 117-122 127-132 137-147
Waist - Inches 27-28 29-31 32-34 36-38 40-42 44-46 48-50
Waist - Centimetres 68-71 73-78 81-83 91-96 101-106 111-116 121-127

Hint: For the most accurate results, measure yourself in your undergarments.

  • Neck: Measure around the base of your neck, inserting your forefinger between the tape and your neck to allow ease in fit.
  • Chest: Measure around the fullest part of your chest, keeping tape firmly under your armpits and around your shoulder blades.
  • Waist: Measure around your waist, slightly below your natural waist, where you normally wear your pants. Insert your forefinger between the tape and your body to allow ease in fit.
  • Sleeve length: Bend your arm slightly. Measure from centre back neck, across your shoulder, down to your elbow, down to your wrist.
  • Hip: Measure around the fullest part of your hips, inserting your forefinger between the tape and your hip to allow ease in fit.
  • Inseam: Measure a similar pant that fits you well. Measure along the inseam, from the crotch seam to the bottom of the hem.

Between sizes?

If your measurements are in between those listed in the size chart, pick the next larger size.