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*Some Exceptions Apply*

Return Policy

Unworn products purchased at workauthority.ca can be returned for a full refund within 60 days from the date of purchase. Returns will not be accepted after the 60 day period.  To determine if the boots fit properly, please test them inside in a clean environment.  We cannot accept returns for footwear that are the wrong size that have been worn on the worksite.  

In order for a product to qualify for a return it must be unworn, and in new condition with the original package and receipt.  Defective products are excluded from this policy.

Items over $100* qualify for free return shipping.  Please contact us through our customer service onlinecustomerservice@workauthority.ca to receive return shipping label via email. For multiple returns we will issue one return label.

*Final Sale products are excluded from all return policies.  

Return Process:

1.  If your item is over $100 email our team through our customer service email onlinecustomerservice@workauthority.ca to receive free shipping label.  We are unable to refund individual shipping costs for items sent back outside of our process.

2.  We are only able to accept unworn products in brand new condition.  If your order is unworn, please wrap the box with paper or plastic and affix the label to the package.  Please do NOT affix your return label directly to the product packaging. 

3.  Drop the package off at your closest Purolator depot.

4.  Once your return is received and inspected our team will process your return within 5-10 business days of the package arriving at our warehouse.

5.  Our team will issue you a refund or send out a new tracking number if your order is being exchanged.

**PLEASE NOTE: Once the credit has been issued it can take 2-3 days for your financial institution to return the funds to your account. **

Only online purchases will be accepted.

Initial shipping costs cannot refunded when a product is returned.  

Please either use the Return product form below to send your product back for credit or return to your local Work Authority store.

The product must be returned in original packaging and the packaging must be intact and able to be returned to stock in order to receive credit.  Please do NOT affix your return label directly to the product packaging. 

One exchange is allowed per purchase.  If after the first exchange the product is still not suitable, customer's will be responsible for returning the item to their local retail location. 

For items purchased with a credit card, please note that your card will be credited for the item returned upon receipt and verification of your return.  We are only able to return the purchase to the original credit card and are unable to refund a purchase to a secondary card number.

For retail store purchase returns please return to the retailer where the product was originally purchased.

Click here to print our online return form

  • Please enclose the returns form with your shipment
  • Please include your transaction number
  • Please indicate your reason for the return
  • If you item is under $100 please ship the return item via a carrier of your choice to:

Work Authority Retail Store
Attn: Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7

Remember to keep your shipment tracking number from your carrier in the unlikely event that your package is lost in transit.  We are unable to refund individual shipping costs for items sent back outside of our process.

Workauthority.ca is not responsible for any returned packages until received at our facility.

Returns are processed Tuesday - Friday.  Please give our team 10 days from the day received to process and credit your order. 

If you have received a damaged or defective product, call 1-519-620-4017 (Direct line to Returns Department), or call our customer service department at 1-800-563-8481 x 4037 immediately so we may assist you with the return of your item. 

FAQS:

Q: I have worn my shoes but they are hurting my feet.  Can I return them for a larger size?

A: Unfortunately we cannot take returns on any product that has been worn.  The product has to be in brand new, resaleable condition with its original packaging and receipt.  Final Sale products are excluded from all return policies.  

Q:  I have purchased a Final Sale product.  Which return or exchange options are available to me?

A: Final Sale products are excluded from all return policies and are unable to be returned or exchanged.  These highly discounted items are ideal for customers who have purchased them in the past and are comfortable with their sizing.  Exchanges and returns are not available to any product in this collection. 

Q: My new shoes have given me blisters.  Can I return them as defective?

A: It is not uncommon to get blisters when your shoes/boot are new as the materials are more rigid and will need to be broken in.  Unfortunately, this is not a defect.  Please try the footwear on inside before wearing them on the worksite.  If you feel the fit is too tight or not correct for your foot we can offer you an exchange or return. We cannot accept returns for footwear that are the wrong size that have been worn on the worksite. 

Q: Can I return shoes I bought online to one of your retail locations?

A: Yes our stores will accept the return if your product is unworn and with their original packaging. In order for our retail locations to process your return you will have to bring the paper receipt that was included with your package.  If you are looking to exchange your shoes please call the retail location to ensure they have the size and style you are looking for.  Final Sale Products are excluded from this policy.

Q: I don't have the receipt. Can I still return the product to the store?

A:  Our stores need the receipt to look up your original transaction and to apply the return to.  If we cannot find your original transaction we cannot process a return.  For orders placed online, please contact us as we can provide this information to the store directly. 

Q: I paid to return my order.  Will this be refunded?

A:  If the item you are looking to return/exchange is over $100 our team will email you a free shipping label from our carrier system.  We are unable to refund 3rd party shipping costs.

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